Our measures against COVID19

Dear clients,

We thank you for your interest in our establishment and the trust you have placed in our team.
Given the exceptional circumstances we are going through, we would like to share the following information with you:

Currently, our establishment LA DOUCE PARENTHÈSE is open and, except for different official instructions, we welcome you under the following conditions:
- special conditions of access to the common areas of the establishment:
(to give detail)
- special conditions of access to your room:
(to give detail)
- conditions of access to the breakfast service:
(to give detail)
- conditions of delivery of catering services:
(to give detail)
- access to leisure, sports and wellness facilities:
(to give detail)

Your safety and that of our team is our priority

• First of all, know that to date our establishment has not reported any proven case of contamination, whether it concerns our customers or our team,
• Our establishment strictly applies the following health security instructions: we wait 24 hours (note: some owners extend this period up to 72 hours) after each guest's stay to begin cleaning the room.
• Our cleaning procedures are backed up by disinfection procedures according to the following commitments:
  • All our rooms are ventilated 20 minutes before any cleaning procedure and all windows are open during all cleaning operations,
  • We proceed to a methodical washing of our hands before and after each cleaning by using a first wash with soap and water for 20 seconds then, by applying a dose of disinfectant based on hydroalcoholic gel,
  • We clean all surfaces in the room using traditional detergents to remove dirt, grease, dust and germs. Once the surfaces are clean, we apply a disinfectant using a spray.The set is wiped down with paper towels or disposable wipes (and / or) we use new rags for each room cleaning after a guest leaves. (Either) These rags are discarded after each cleaning (or) These rags are washed intensively at very high temperature after each room cleaning.
  • By means of disinfectants, we pay particular attention to frequently touched surfaces such as switches, door handles, remote controls and faucet handles (see, at the bottom of this page *, all other items regularly disinfected in our establishment ),
  • All household linen (sheets, mattress covers, hand and bath towels, kitchen towels, napkins and blankets) are washed at the highest recommended temperature. All these textiles are handled with disposable gloves during each operation,
  • Our laundry baskets are cleaned and disinfected after each operation,
  • Our vacuum cleaners are emptied after each cleaning and they are systematically cleaned with a disinfectant;as well as our dishwashers and washing machines,
  • Also note that we pay special attention to sofas, rugs, curtains and other soft and porous surfaces,
  • During each cleaning operation, we use disposable gloves which are discarded after each session before washing our hands again,
  • Finally, the expiration dates of all our cleaning supplies are checked with each delivery.

Our Cancellation Policy
In the case of a reservation that you have made directly with us
In accordance with the provisions made by the ordinance of March 29, 2020 , all stays reserved and having already been the subject of payments from you and which you wish to cancel will not be reimbursed before a period of 18 months from March 29, 2020 , ie by July 31, 2021 at the latest. However, you will be allowed to postpone your stay within this same period of 18 months.The sums that you have already paid (whether it is the deposit or the total balance) can be used in the form of a credit note for a new identical or equivalent service within the next 18 months. The price of your new reservation must not exceed that of the old one, or you can benefit from a higher category service than the initial service by paying the difference in price which will remain at your expense. Note, finally, that this credit note is breakable, that is to say that it can be used in several times for several services.
In the case of a reservation that you have made through an intermediary
We strongly recommend that you contact the agency directly (online or travel agency) or the intermediary who made your reservation with your establishment. It is, in fact, the latter who must apply the ordinance of March 29, 2020 if he is established in France. Otherwise, only the latter can decide on the cancellation conditions that he will have set.We are sorry, therefore, not to be able to intervene in this transaction between this last and yourself.

In case of specific questions, do not hesitate to contact us directly and we will be happy to answer your questions:

• by phone: +33 6 37 63 98 50
• by mail: almabrive19@gmail.com

(*) Points of attention during our cleaning and disinfection procedures

All parts:

• Door handles
• Switches
• Remote controls
• Tables
• Fan and lamp chains
• Window sills and handles
• Thermostats
• Keys
• Hair dryer
• Bodyguard
• Ironing boards and irons
• Garbage and recycling bins

Kitchen:

• Washbasins
• Furniture handles
• Appliances: oven, toaster, pressure cooker, coffee maker, etc.
• Condiments:oil, vinegar, salt, pepper, spices and commonly used containers, etc.
• Kitchen utensils that are not dishwasher safe: ceramic bowls, plastic children's utensils, etc.
• Rigid back chairs

Bathroom :

• Washbasins
• Bathroom
• Faucet handles
• Showers and bathtubs
• Shower curtains and doors
• Shampoo, conditioner, shower gel and soap dispensers

Bedroom :

• Hangers and luggage racks
• Night tables
• Washbasins
• Taps

Cleaning devices:

• Dishwasher
• Vacuum
• Washer / dryer

Children's items:

• Toys
• Transportable cradles and playpens
• High chairs

Other equipment:

• Bicycles
• All sports equipment
• Games
• Books
• Note:we strongly recommend that you close all equipment such as hamman, jacuzzi or sauna (except to refer to the strict cleaning and disinfection procedures provided by your suppliers and to determine specific access conditions)